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Customer Support Engineer (f/m/d)

Carl Zeiss MeditecMDAX
location_onJena
Jetzt bewerben
Benefits
home_work
Home Office
Stellenbeschreibung
ZEISS Semiconductor Manufacturing Technology​
Enabler for smaller, more powerful, and more energy-efficient microchips​
Working for tomorrow today. ​
Around 80 percent of all microchips worldwide are produced using ZEISS technologies. As the centerpiece of every electronically controlled system, they have become an integral part of our everyday lives – whether in smartphones, smart homes or smart factories. ZEISS is a technology leader in the field of semiconductor manufacturing equipment. With high-precision lithography optics, photomask systems and process control solutions, ZEISS enables the production of ever smaller, increasingly powerful, and more energy-efficient microchips, and thus plays a pivotal role in the age of micro- and nanoelectronics.
Your role:
  • Collaborate on installations and upgrades of customer systems in cooperation with local service technicians
  • Lead (on-site and remote) local service staff in troubleshooting or installing customer systems
  • Prepare systems for customer acceptance
  • Assist with troubleshooting of systems at customer sites
  • Repair and restore faulty systems at customer sites
  • Support the creation and maintenance of service documentation
  • Contribute to the development of spare-parts concepts (definition of spare parts and spare-parts demand)
  • Deliver initial and ongoing technical training for Carl Zeiss SMT GmbH (SMS) service technicians; course language: English
  • Communicate identified equipment weaknesses to Development and Manufacturing
  • Provide service requirements to R&D for new and ongoing developments
  • Support global service technicians through 2nd level tech support and hotline support
  • Assist in the preparation of repair quotes
Your profile:
  • Successfully completed university studies as a physicist or engineer in the fields of electrical engineering, optics, laser technology, precision mechanics, or a technician with several years of relevant professional experience
  • Willingness to travel worldwide (50%)
  • Preferably field service experience in optical or electron-optical areas
  • High level of communication, teamwork, assertiveness, and sense of responsibility
  • Confident in dealing with customers
  • Goal-oriented, structured, and independent work style
  • Fluent in English, both spoken and written
  • Open to other cultural circles
Your ZEISS Recruiting Team:
Adrian Kahl